EHC Job Openings

Hybrid

Full-Time

JOB DESCRIPTION

 

Title: Population Health Coordinator, RN

Position Category: Salaried/Exempt, Full-Time

Department: Medical

Supervisor: Sr. Dir. Nursing & Clinical Operations

Summary of Functions: The population health coordinator will be supervised by both the quality manager and director of care management. This will be a full-time role responsible for day-to-day implementation of the Population Health Program. Specifically, the role will manage patient registries, coordinate outreach, support care management, track quality measures, and work collaboratively with staff to implement quality improvement activities. Position is hybrid with expectation for onsite work at all clinic locations as needed. 

Major Duties and Responsibilities:

· Educating and training teams on quality measures specifications, including knowledge of appropriate billing codes and/or documentation needed by the payor to meet the measure.

· Designing, implementing, and monitoring quality improvement processes, including continuous assessment of challenges in achieving stated goals.

· Coordinates additional training initiatives needed, such as in the Population Health analytics tool and its application.

· Maintains a reporting system to measure success and areas for improvement during the implementation and maintenance phases of transformation.

· Recommends changes in workflows and adoption of new technologies.

· Identifying new/needed skills, processes, or methods to support a culture of performance improvement.

 EXPERIENCE AND/OR EDUCATIONALREQUIREMENTS:

· Valid Maine RN License

· 2 or more years of clinical experience preferred.

· Knowledge of key processes within the Health Center.

· Experience with clinical databases and data management.

· Excellent interpersonal communication skills with a high degree of professionalism in dealing with staff at all levels of the company.

· Strong presentation skills and abilities, including the ability to present information in a professional and persuasive manner to individuals or groups of people.

· Travel to all locations is required as needed.

· Self starter and self motivated.

· Flexible and adaptable to change within a rapidly changing healthcare environment.

· Ability to function in a participatory, team-oriented management environment in the identification and resolution of problems, as well as the development of plans, objectives, and strategies.

See document(s) linked below for more information.

Job Description Opens PDF file for the Population Health Coordinator RN position. 

Eastport

Full-Time

JOB DESCRIPTION

Title: Facilities Technician
Position Category: Hourly / Non-Exempt – Full-time
Supervisor: Facilities Director

POSITION DESCRIPTION

The Facilities Technician is responsible for supporting the Facilities Director in maintaining a clean, safe, sanitary, functional, and well-maintained environment in our clinics.

This position combines housekeeping, janitorial, building and grounds maintenance, preventive maintenance, and general facilities support. The Facilities Technician performs routine cleaning and maintenance duties, identifies and reports facility needs, completes assigned work orders, and assists with facility projects and other duties as directed by the Facilities Director.

The position will work independently on assigned responsibilities while maintaining regular communication with the Facilities Director regarding work priorities, maintenance needs, safety concerns, and issues requiring additional expertise or outside assistance.

The Facilities Technician must be willing and able to work at and travel between all assigned locations locations as needed.

All EHC employees are expected to engage and be active participants in quality improvement projects and efforts, risk identification and reporting, attend training and meetings as requested, and contribute to overall team spirit and cooperation. Employee contributions in this regard are valued and necessary for the organization's successful care of our patients/clients.

SUPERVISORY DUTIES

None.

DUTIES AND RESPONSIBILITIES

Housekeeping and Janitorial

Maintain a clean, sanitary, and orderly environment throughout EHC facilities.
Thoroughly clean and disinfect restrooms, including sinks, toilets, mirrors, floors, dispensers, and related fixtures.
Empty trash and recycling containers throughout offices, exam rooms, waiting areas, conference rooms, employee areas, and other designated spaces.
Dust mop, sweep, vacuum, and wet mop hard surface floors as required.
Vacuum carpets in corridors, conference rooms, offices, and other designated areas according to established cleaning schedules.
Perform routine high dusting and removal of cobwebs.
Clean and disinfect surfaces in exam rooms and other clinical areas according to established EHC cleaning and infection prevention procedures.
Clean dental exam room sinks, counters, floors, and other designated surfaces. Dental equipment will be maintained by dental staff unless otherwise specified.
Clean employee lounges, break areas, and other common areas.
Perform laundry duties as assigned.
Replace paper products and other restroom and facility supplies as needed.
Clean interior windows, windowsills, entrance doors, chair rails, walls, fixtures, and other surfaces according to established schedules.
Assist with cleaning exterior windows and entrances as needed.
Maintain entryways, porches, stairs, ramps, and other areas in clean and safe condition.
Maintain housekeeping closets and cleaning supply areas in an organized condition.
Monitor inventory of cleaning and housekeeping supplies and provide the Facilities Director with a list of items requiring replenishment.
Properly use, store, and handle cleaning chemicals and equipment in accordance with manufacturer instructions and EHC safety procedures.
Follow checklist provided by Facility Director
Building and Maintenance Support

Assist the Facilities Director with all functions related to EHC facilities, physical plants, buildings, furniture, fixtures, equipment, and grounds.
Perform routine and light maintenance and repairs within the scope of training and experience.
Perform minor repairs involving doors, locks, hardware, furniture, fixtures, walls, ceilings, flooring, and other building components.
Perform basic painting, patching, caulking, carpentry, and general repair work as assigned.
Replace light bulbs, filters, batteries, ceiling tiles, and other routine maintenance items.
Perform minor plumbing repairs and adjustments when appropriate and within the scope of training.
Assist with routine maintenance and inspection of heating, ventilation, air conditioning, plumbing, and other building systems.
Complete assigned preventive maintenance activities and maintain appropriate records.
Perform routine inspections of buildings, grounds, equipment, and common areas and report deficiencies or potential problems to the Facilities Director.
Respond to and complete assigned facilities work orders in a timely manner.
Identify maintenance issues that require licensed trades, specialized contractors, or additional expertise and promptly report them to the Facilities Director.
Assist with the setup, movement, installation, and removal of furniture, equipment, supplies, and other materials.
Assist the Facilities Director with facility projects, renovations, construction activities, inspections, and other special projects as assigned.
Assist outside contractors and vendors with access to facilities and work areas as directed by the Facilities Director.
Grounds and Seasonal Maintenance

Assist with maintaining EHC grounds, entrances, sidewalks, parking areas, and exterior areas.
Assist with snow removal, shoveling, sanding, salting, and ice control as needed.
Assist with lawn care, landscaping, trimming, and other seasonal grounds maintenance.
Maintain exterior entrances, ramps, stairs, and walkways in a safe and accessible condition.
Report hazardous conditions, damage, vandalism, pest concerns, or other grounds-related issues to the Facilities Director.
Safety, Emergency Preparedness, and Compliance

Assist in maintaining facilities in accordance with applicable safety requirements, building codes, infection prevention practices, and EHC policies and procedures.
Immediately report unsafe conditions, hazards, accidents, injuries, equipment malfunctions, security concerns, or other facility issues to the Facilities Director.
Participate in fire drills, emergency preparedness activities, exercises, inspections, and other safety activities as requested.
Assist with facility preparation before, during, and after severe weather events, emergencies, utility interruptions, and other disruptions.
Maintain familiarity with EHC emergency procedures and assist with implementation of those procedures when directed.
Properly use personal protective equipment and follow established safety procedures.
Maintain confidentiality and respect patient privacy while working throughout clinical and administrative areas.
General Responsibilities

Maintain a professional, courteous, and cooperative relationship with patients, visitors, employees, vendors, and contractors.
Communicate regularly with the Facilities Director regarding completed work, outstanding work orders, supply needs, facility deficiencies, and recommended repairs.
Maintain assigned tools, equipment, supplies, and work areas in a clean, safe, and organized condition.
Participate in required training and education and maintain any required certifications.
Assist with maintaining records, logs, inspection documentation, preventive maintenance schedules, and other facilities documentation as assigned.
Be willing and able to travel between all EHC locations on a regular or as-needed basis.
Perform additional duties and responsibilities as requested by the Facilities Director.
MINIMUM ENTRANCE REQUIREMENTS

High School Diploma or GED preferred.
Previous experience in housekeeping, janitorial services, facilities maintenance, building maintenance, construction, or a related field preferred.
Basic knowledge of building and grounds maintenance.
Ability to safely use common hand tools and basic power tools.
Good attention to detail and strong work ethic.
Ability to recognize and report cleaning, maintenance, safety, and facility needs.
Ability to follow written and verbal instructions.
Ability to organize and prioritize work assignments.
Ability to work independently with appropriate direction and supervision.
Ability to communicate effectively and work harmoniously with other staff, patients, visitors, vendors, and the public.
Reliable attendance and punctuality.
Willingness to participate in required training and maintain required certifications.
Ability and willingness to work at and travel between EHC locations as needed; therefore a valid driver’s license and current vehicle insurance are required.

ESSENTIAL FUNCTIONS

COMPREHENSION:
Understands and applies routine and non-routine verbal and written instructions. Able to understand basic maintenance, cleaning, safety, and facility-related procedures.

ORGANIZATION:
Organizes and prioritizes an individual work schedule to manage multiple tasks and projects. Able to respond appropriately when priorities change.

DECISION MAKING:
Recognizes routine facility and maintenance issues and takes appropriate action within the scope of the position. Identifies situations requiring notification or assistance from the Facilities Director or a qualified outside professional.

COMMUNICATION:
Communicates routine and basic information clearly and professionally. Able to report maintenance concerns, safety hazards, supply needs, work completed, and other relevant information to the Facilities Director.

TEAMWORK:
Works cooperatively with EHC staff, patients, visitors, contractors, and vendors. Demonstrates a willingness to assist other departments when facilities-related support is needed.

PHYSICAL REQUIREMENTS:
Ability to lift and carry up to 40 lbs. Ability to frequently walk, stand, bend, kneel, squat, reach, climb stairs, and work from ladders or step stools as appropriate. Ability to push and pull cleaning equipment, carts, tools, supplies, and other materials. Ability to perform repetitive cleaning and maintenance activities.

WORKING CONDITIONS:
Ability to work indoors and outdoors and in varying temperatures and conditions. May be exposed to cleaning chemicals, dust, noise, bodily fluids, weather conditions, and other conditions associated with healthcare facilities, housekeeping, and building maintenance. Appropriate training and personal protective equipment will be provided as required.

POSITION EXPECTATIONS

The Facilities Technician is expected to demonstrate:

Dependability and consistent attendance
Pride in maintaining a clean and safe environment
Attention to detail
Initiative and self-direction
Professionalism and respectful communication
Ability to identify problems and communicate them appropriately
Willingness to learn new skills
Ability to work effectively as part of the EHC team
Commitment to patients, staff, and workplace safety
Respect for confidentiality and the healthcare environment
The Facilities Technician is expected to recognize the limits of their training and authority and seek guidance from the Facilities Director when a repair, maintenance issue, safety concern, or other situation requires specialized knowledge, licensing, or outside assistance.

Performs other related duties deemed necessary by the Facilities Director.

Eastport

Full-Time

JOB DESCRIPTION
Title: School-Based Community Health Navigator/Community Health Worker (CHW)
Position Category: Hourly/Non-Exempt, Full-Time, 40 hours per week
Supervisor: Director of Care Management
Position Summary: The School-Based Community Health Navigator/Community Health Worker
(CHW) is a trained public health worker who serves as a bridge between students, families,
schools, healthcare providers and community resources to promote health, reduce disparities,
improve access to care, and support overall well-being. This year-round position supports students
and families by connecting them to medical, behavioral health, social, and community-based
services, including tele-behavioral health, care coordination, health insurance enrollment
assistance, and social support resources.
The School-Based Community Health Navigator/CHW works closely with school personnel, health
care providers, care coordinators, behavioral health staff, and community agencies to improve
health outcomes and remove barriers to care. The position also supports outreach, enrollment,
and patient navigation activities for Eastport Health Care (EHC) and the communities served.
Essential Duties and Responsibilities:
1. School-Based Behavioral Health Support
• Coordinate and support school-based tele-behavioral health services.
• Maintain Student tele-behavioral health appointment schedules and coordinate student
class pull-outs as needed.
• Promote student and family engagement with behavioral health providers and healthcare
services.
• Collaborate with school personnel and health care teams to support student wellness and
continuity of care.

2. Care Coordination and Patient Navigation
• Serve as a liaison between students, families, schools, healthcare providers, hospitals,
community agencies, government agencies, and insurance entities.
• Assist students and families in accessing healthcare, tele-behavioral health services,
community-based clinicians, and social service resources.
• Facilitate communication between providers, school staff, students, and families regarding
appointments, referrals, and follow-up care.
• Assist patient/clients in utilizing resources, including scheduling appointments and
completing applications for programs and services.
• Identify and address barriers to care including transportation, food insecurity, housing
instability, childcare, utility insecurity, and insurance coverage.
• Perform Non-Medical Drivers of Health (NMDOH) screenings and coordinate referrals to
appropriate resources and services.
• Support Community Health Integration (CHI) activities and document services provided in
the electronic medical record (EMR).
• Assist with prior authorizations, referrals, appointment reminders, and insurance eligibility
verification.
• Liaison with billing to perform pre-visit planning.
• Recognize medical or mental health emergencies and follow established protocols.

3. Community Outreach and Health Education
• Promote wellness and prevention through culturally appropriate health education and
outreach activities.
• Distribute educational materials regarding common health concerns and available services.
• Coordinate and facilitate group sessions, workshops, outreach events, or presentations
related to health education, insurance literacy, and community resources.
• Conduct outreach activities to increase awareness of services available through EHC and
community partners.
• Develop and maintain positive working relationships with community organizations and
resource agencies.

4. Outreach and Enrollment Assistance
• Assist patients and community members with enrollment in the Health Insurance
Marketplace (Healthcare.gov), MaineCare, and the EHC Sliding Fee Program.
• Help individuals identify qualifying life events and complete enrollment or renewal
applications.
• Assist with uploading required documentation and making updates to Marketplace
applications.
• Conduct outreach and educational activities related to open enrollment and insurance
literacy.
• Track and report outreach, enrollment, and assistance activities as required.

5. Documentation and Administrative Responsibilities
• Document all client interactions, referrals, CHI activities, and related services accurately in
the EMR.
• Maintain confidentiality in accordance with HIPAA and organizational policies.
• Track and submit required program data and monthly reports.
• Maintain accurate records and ensure all client registration and consent information is
complete.
• Utilize office technology and software systems effectively, including EMR systems,
Microsoft Office, scanners, and communication platforms.

6. Patient-Centered Medical Home (PCMH) Responsibilities
• Participate in team-based care and interdisciplinary collaboration.
• Participate in daily huddles and care coordination activities.
• Attend required staff meetings, training, and quality improvement initiatives.
• Support patient self-management and engagement in care plans.
• Participate in Performance Improvement Team meetings and other assigned committees.

7. Other Duties
• Maintain professional boundaries and respectful communication with all clients and
partners.
• Continuously expand knowledge of community resources, healthcare systems, and support
services.
• Perform other duties as assigned.
• Potential for some night and/or weekend services to foster participant enrollment and
parent engagement.

8. General Expectations
• Demonstrate commitment to the mission and values of the organization.
• Work collaboratively and professionally with staff, students, families, providers, schools,
and community partners.
• Maintain strict confidentiality regarding organizational operations, patients, students, and
employees.
• Follow all organizational, school, safety, infection control, and HIPAA policies and
procedures.

9. Qualifications
Education and Experience
• High School diploma required; Associate degree in health, human services, social services,
public health, or related field preferred.
• Equivalent combination of education and relevant work experience may be considered.
• Community Health Worker Certification required or must be obtained within designated
timeframe.
• Experience working with community resources, healthcare systems, schools, behavioral
health services, or case management preferred.
Skills and Abilities
• Strong communication, interpersonal, and public speaking skills.
• Ability to work effectively with diverse populations and community partners.
• Knowledge of community resources and social service systems.
• Ability to organize and prioritize multiple tasks and responsibilities.
• Proficiency in Microsoft Office, Outlook, EMR systems, and general office equipment.
• Ability to maintain professionalism, confidentiality, and appropriate boundaries.
• Ability to work independently and collaboratively within a team environment.
Licensure and Other Requirements
• Valid driver’s license, reliable transportation, and proof of insurance required.
• Ability to travel between sites and community locations as needed.
• All potential new employees will undergo a background check and Office of Inspector
General exclusion report, and periodically thereafter.
Physical Requirements
• Frequent sitting, standing, walking, ending, and reaching.
• Frequent use of hands for keyboarding and operation of office equipment.
• Ability to lift and transport up to 25-40 pounds occasionally.
• Visual acuity for computer work and documentation.
• Ability to communicate effectively in person and by telephone.
• Reasonable accommodation may be provided for individuals with disabilities.
This job description may be changed or modified as needed to meet organizational needs.

**All requirements and skills are essential, unless otherwise indicated**
This job description does not constitute an employment agreement between the employer
and the employee and is subject to change by the employer as the needs of the employer
and requirements of the job change.

Eastport

Full-Time

Duties/Responsibilities:
• Open reception and waiting rooms by 6:45 am each day. This includes unlocking doors, and
windows. Turning on lights in the waiting room. Count the cash box, turn on computers, and set
up paperwork needed for the day for all departments. Start taking calls at 6:45 and schedule
acute visits.
• Answer and manage all calls that come into the switchboard, assist the caller or forward the call
appropriately.
• Develop proficient skills within the EMR and supporting programs. Utilize each program as
intended by the organization. Offer support to patients who need additional help maneuvering
electronic devices such as the iPad.
• Liaison between patients and clinical staff and inform patients of possible delays.
• Check in and register all patients for EHC by greeting them in a professional and courteous
manner.
• Review the following days schedule, determine who is due for annual paperwork and print it for
the following day. Review the CCM patient list and determine who is due for annual paperwork
that month, either mail it to the patient with a return envelope or have it ready for that patient
if they are scheduled for an in-person appointment with their provider.
• Monitor patients in the waiting room, remind patients to check-in upon arrival.
• Verify, input and update all patient insurance information accurately at every patient visit.
Collect a copy of or scan insurance cards into electronic system. Update demographic
information and ensure annual paperwork is completed by the patient.
• Always maintain confidentiality per HIPAA laws.
• Receive and convey messages accurately in writing, verbally, and electronically.
• Inform patients of the cost of care, including co-pays, sliding fee scale and self-pay accounts.
Collect payment from patients at time of visit and record each transaction into the system.
Work with the Billing Office to enhance the revenue cycle.
• Assist patients as needed for help to complete appropriate forms accurately, get a wheelchair,
or just someone to lean on for stability, escort patients as needed.
• Be familiar with the Slide Scale Application, offer it to those who are uninsured or under-insured
and recognize who those patients are
• Schedule and reschedule all appointments in person, over the phone, and by request of the
provider. Manage /update schedules regularly including patients on the “wait list”, for
providers and staff in effort to keep provider’s schedules filled. Blocking out schedules for
vacations, holidays, and time off. Notify all patients by phone or letter (if unable to contact
patients by phone) of rescheduling appointment dates.
• Work as a team player (by treating everyone with the same respect) while having the ability to
work professionally with all co-workers.
• Train new front desk personnel while having a courteous and professional manner and
answering all questions brought to your attention. Support the organization by supporting
coworkers and other departments.
• Attend and participate in required professional development meetings.
• Keep the reception area organized throughout the day to help make the day run as smoothly as
possible.
• Maintain the waiting area. Remove outdated information on the community board, organize
reading material throughout the day and be aware of who is in your waiting room at all times.
• During down time, do any task that was unable to be completed during the work week. (Make
copies of documents used at reception area; input updated information into the computer;
make calls to patients for reschedules; maintain/update the Front Desk Manual etc.)
• Perform other duties asked by all persons in a supervisor position in a continuously changing
medical practice.
• At the end of the day; TOS/Reconcile and verify all collected funds. Review the medical
schedules to make changes if needed, complete all unfinished tasks that must be done that day.
Empty recycle bins, Lock windows, doors and drawers, turn off PCs, TV, lights and machines and
make sure all patients are out of the building before you leave.
• Order supplies for reception area.
Minimum Entrance Requirements for Reception:
• High school Diploma
• Computer experience
• Ability to multi-task
• Ability to work with other employees, patients, and the public in a professional manner.
• Prior experience in the health field is desired but not essential.
• Physical requirements include keyboard operation, answering phones, escorting patients
throughout the building, sitting for extended periods of time, ability to lift 25 lbs as well as
transitioning from sitting to standing position many times throughout the day. Visual acuity for
extended periods of monitor operation.
ESSENTIAL FUNCTIONS:
COMPREHENSION: Understands and applies non-routine verbal and/or written instructions.
ORGANIZATION: Organize and prioritize individual work schedule to manage multiple tasks and/or
projects
DECISION MAKING: Makes decisions that have an impact on the immediate work unit’s operation
and/or services.
COMMUNICATION: Communicates and explains a variety of information
PHYSICAL REQUIREMENTS: keyboard operation and sitting for extended periods of time. Ability to lift
25 lbs.; Walking/Standing/Bending/Kneeling/Squatting; Visual acuity for extended periods of monitor operation. Ability to use interfaced communication devices (Electronic Medical Record, telephone,
internet, etc.) 

Pay grade: $18.00 - $23.22/hour

See document(s) linked below for more information.

Job Description Opens PDF file for the PSR I position. 

Eastport Facility

Contract/Salaried/Exempt

Experienced, full-time licensed Primary Care Provider sought to work in a busy integrated small rural facility (FQHC), located on the ocean in beautiful Downeast Maine.

Duties/Responsibilities:

Provide evidence based primary health care within EHC Scope of Service (Assess, diagnosis, treatment, evaluate effectiveness of care, and provide preventive health care for EHC Patients of all ages.
Provide primary care services off-site when applicable (ie: home bound patient)
Provide acute care as necessary.
Maintain accurate electronic medical records.
Maintains compliance with appropriate licensing regulations.
 Key member of medical team and meets regularly with Department Team to coordinate on Patient care.
 Benefits Include:

Generous paid leave package, including nine paid holidays.
See document(s) linked below for more information.

See document(s) linked below for more information.

Job Description Opens PDF file for the Physician's Assistant or Nurse Practitioner position. 

For more information or to submit a resume, please contact Wanda Burke, HR Coordinator at 207-853-0190 or wburke@eastporthealth.org.